Last updated: 2 June 2025
This Privacy Policy explains how DM Claims Limited (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit and interact with our website: https://www.personalinjurylawyerssthelens.co.uk.
We are committed to protecting your privacy and handling your information in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
This website is operated by:
DM Claims Limited
21a Hardshaw Street, St. Helens, England, WA10 1QX
Authorised and regulated by the Financial Conduct Authority (FCA)
For any data protection enquiries, please email: info@personalinjurylawyerssthelens.co.uk
What Personal Data We Collect
Information you provide directly:
- Full name
- Contact details (email address, phone number, postal address)
- Information about your accident or potential claim
- Communication preferences
Automatically collected information:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Cookies and tracking data
Sensitive personal data:
We may collect limited health-related or injury-related information where relevant to assessing your claim. This data will only be processed when necessary and with your explicit consent.
How We Use Your Personal Data
We use your personal data to:
- Assess your enquiry and determine if you may have a valid claim
- Connect you with a regulated solicitor or legal service provider
- Respond to your communications and provide support
- Fulfil our legal and regulatory obligations (e.g. to the FCA)
- Improve our website and user experience
- Conduct internal audits and compliance checks
We only process your data when we have a lawful basis to do so, including consent, contract, legal obligation, or legitimate interest.
Who We Share Your Data With
We may share your information with:
- Authorised solicitors or legal professionals we refer your claim to
- Service providers who support the functionality of our website (e.g. IT support or hosting companies)
- Regulators such as the FCA or ICO, if required by law
We will never sell your data.
How We Store and Protect Your Data
Your data is stored securely in the UK or in jurisdictions recognised as having adequate data protection laws. We implement technical and organisational measures such as secure servers, encrypted communications, and access controls to safeguard your information.
How Long We Keep Your Data
We keep your data only as long as necessary:
- If your claim proceeds: up to 6 years from the conclusion of our involvement
- If no claim is pursued: usually deleted within 12 months, unless otherwise required
Your Rights
Under UK data protection law, you have the following rights:
- Access – Request a copy of the data we hold about you
- Rectification – Ask us to correct inaccurate or incomplete data
- Erasure – Request deletion in certain circumstances
- Restriction – Ask us to limit how we use your data
- Data portability – Request a copy in a reusable format
- Objection – Object to processing on legitimate interest grounds
- Withdraw consent – You may withdraw consent at any time
To exercise any of these rights, email: info@personalinjurylawyerssthelens.co.uk
Cookies and Tracking Technologies
We use cookies to improve user experience and analyse site traffic. You can manage your cookie preferences via the banner shown when you first visit our site or by adjusting your browser settings.
For more information, see our Cookie Policy.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please read their privacy policies before submitting any personal information.
Children’s Privacy
Our services are not aimed at anyone under 18. We do not knowingly collect data from children. If we become aware that a child has provided data, we will delete it promptly.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Where appropriate, we will notify you of significant changes.
If you have any questions, please contact us here.
